What happens if a guest damages the property?
By Host My Spot · Updated
Short answer
Damage is documented the same day with photos, inventory and a cleaning-team report, then claimed through the booking platform within its window, which is usually short. Airbnb resolves claims via the security deposit or its protection programme; direct bookings use the agreed security deposit. Without immediate documentation there is no viable claim.
The protocol
- Unit inspected at checkout, before the next arrival.
- Time-stamped photos compared against the reference inventory.
- Same-day owner report with a repair estimate.
- Claim opened with the platform inside its deadline.
- Repairs scheduled around confirmed bookings.
What lowers the risk
- Clear house rules and booking filters.
- An up-to-date photo inventory per unit.
- A security deposit on the direct channel.
- Furniture built for heavy use in beach areas.
Talk to the operations team